Managed Security Services (MSSP)
Extend your team with outsourced monitoring, alert investigation, and response coordination under explicit coverage and operating responsibilities.
Discuss Your RequirementsOverview
An MSSP engagement connects security telemetry, investigation, escalation, and operational review through an agreed service model. It is suited to organizations that need additional security operations capacity with clear accountability. Coverage hours, supported sources, response authority, and commercial commitments must be defined; outsourcing does not transfer all business risk or guarantee savings.
Define which environments, signals, and operational responsibilities are included.
Connect alerts to available identity, endpoint, network, or cloud evidence.
Make staffed hours and service expectations explicit.
Agree what can be done directly and what requires approval.
Keep escalation contacts and customer action responsibilities current.
Use operating evidence to identify recurring gaps and tuning priorities.
What We Cover
The engagement defines included environments, evidence, responsibilities, and exclusions. These areas guide that scope.
Monitor supported sources and environments during contracted coverage periods.
Evaluate suspicious activity using available evidence and agreed prioritization.
Review supported integrations, detection quality, and source health responsibilities.
Escalate validated concerns and coordinate authorized containment or customer actions.
Review activity, visibility gaps, service dependencies, and improvement actions.
Our approach
From agreed objectives to a clear handover, each stage establishes the context, responsibilities, and decisions needed for the engagement.
Agree sources, hours, authority, measures, exclusions, and commercial scope.
Understand critical assets, integrations, customer contacts, and dependencies.
Establish authorized access, data handling, and supported telemetry connections.
Confirm source visibility and agreed escalation or approval arrangements.
Investigate signals and coordinate action under contracted responsibilities.
Discuss service evidence, unresolved dependencies, and coverage improvement priorities.
Agreed outputs
Included systems, operating hours, handoffs, and response authority.
Agreed records of relevant activity and customer action needs.
Visibility into operating activity, coverage gaps, and responsibilities.
Prioritized source, detection, and workflow improvements for review.
Why CyberOps
Effective outsourcing depends on the interface between provider and customer. We make service boundaries, evidence needs, and action authority visible rather than presenting a service contract as complete transfer of security responsibility.
Document sources, hours, and material exclusions before onboarding.
Use available evidence and identify where visibility limits conclusions.
Keep containment authority aligned with approved responsibilities.
Review customer dependencies and service gaps alongside activity metrics.
Managed Services focuses on security control maintenance. MSSP focuses on monitoring, investigation, and response coordination. The scopes can complement each other with explicit responsibilities.
Only if expressly contracted and available for the agreed service. Coverage hours, escalation availability, and service targets are confirmed before engagement.
Only actions with explicit authorization and agreed safeguards can be performed. Other actions require approval or execution by your designated owners.
We assess supported integrations, licenses, telemetry quality, and access during scoping. Existing tools are not assumed to be compatible or sufficient without review.
No. Your organization retains business risk decisions, required customer actions, and responsibilities outside scope. The service model identifies these dependencies.
No. Cost depends on environment, coverage, tools, and service responsibilities. We define scope so you can compare options without a guaranteed savings claim.
Our experts are here to help you understand the process and choose the right next step.
Talk to an ExpertDefine the right engagement
Discuss the security operations capacity, coverage hours, and response responsibilities your organization needs to outsource.
Scope, responsibilities, and availability confirmed before engagement.
